The Auckland College of Tertiary Studies (ACTS) reserves the right to alter course arrangements and curriculum at any time. While all reasonable effort will be made to provide timely advice on changes to students, this may not always be possible.
All cancellations must be made in writing.
The Auckland College of Tertiary Studies (ACTS) is not responsible for the issue of Visas and there is a cost to the processing of all applications. Please be aware of the college refund policy for applications whereby a Visa is denied or a student withdraws/cancels their application for enrolment. See Cancellations and Refunds.
Domestic students are entitled to a refund if they withdraw from a course up to the 8th day after the start of the course. The Auckland College of Tertiary Studies (ACTS) will refund an amount equal to the sum of the amount paid less a deduction of the lessor of 10% of the fees paid or $500.00.
If the course is of 3 months duration or more and the withdrawal occurs up to the end of the 10th working day after the first day of course, the Auckland College of Tertiary Studies (ACTS) may deduct up to 25% of the fees paid, provided costs to this amount were incurred and justified.
If the course is 5 weeks or more but less than 3 months and the withdrawal occurs up to the end of the 5th day after the start of the course the college will pay an amount equal to the fees paid less a deduction of 25%.
An International Student claiming a refund of fees shall discuss this with the Manager and submit a claim using the Public Trust Student Refund Form. If verified payment will be arranged within one calendar month.
If the withdrawal of a student is due to the student’s failure to obtain an appropriate visa or a change in circumstances, the tuition fees paid will be refunded in full, minus a $500 administration fee. If a student is enrolled in a course that is cancelled before the agreed start date, the student is entitled to a full refund of all fees, including administrative costs. The student may request a transfer to a different course without penalty and without incurring additional administrative costs.
With thanks to The Quality Commission